Thursday, November 6, 2014

In the Wink of an Eye

November Night

Listen. . . .
With faint dry sound
Likes steps of passing ghosts,
The leaves, frost-crisped, break from the trees
And fall.

Adelaide Crapsey

Good morning, all.  Another rainy Thursday.  Always rains when I have to go to WW,  and I will never miss it.  Unfortunately it takes two buses to get there, and usually I end up a sopping mess.  But it is worth it. 

Autumn  is finally arriving here in Brooklyn.  Seems like it all happened in the wink of an eye.

Spent most of yesterday on chat with Amazon. Very stressful when you have to deal with these technological items while talking with a technician who knows everything about them, and you have no idea what he is talking about. And even worse when you can't really explain what's going on. But, I will say one thing.  When I goof, I goof big.  I have two Kindles.  My old one is about four years old, and I usually use this one when I travel.  My newer Kindle White is only a little over a year, and I use this one all the time at home.  I love sitting in candlelight only, and my Kindle allows me to read as well.  

So, when I got up in the morning, I discovered my old Kindle needed to be rebooted.  I wanted to take it with me for art class as I have several beginners art books on it.  Trouble was.  It wouldn't reboot.  I tried and tried, but it wouldn't budge.  So, I ended up downloading one of the books on my Kindle White and taking that one instead.  

When I got home, the old Kindle hadn't rebooted so I de-registered it as I had been advised to do in the past, but when I went to re-register, I couldn't remember my password.  So, I reset my password, and it worked fine on Amazon, but wouldn't work on my Kindle.  At this point, something told me to check out my Kindle White, and sure enough, somehow I had de-registered that one, too.  So, after trying and trying, I finally ended up on chat with the technician who kindly reset everything from their end.  

But, I discovered all had come back perfect on my old Kindle, but my new one was a mess.  I'd organized everything in collections, and they were gone. And I'd lost all the sample books I had downloaded with plans to purchase in the future.  It was back to chat.  Well, I ended up with 46 collections and no samples.  It seems that it downloaded the collects from my first, second, and third Kindle. Eventually I ended up going through all the collections and deleting those I don't want.  But, boy, it took hours of my afternoon to straighten this mess out, but later I found out it wasn't, so it was back to chat.

I tried to sort things myself, but soon had to ask for help again.  Big mistake. After 35 minutes of trying to explain to someone who had no understanding of what I was talking about, I decided it was time for a phone call.  That was even worse.  Would you believe I  had to repeat my email address at least six times?-- m for mary, x for xray, t for tom and all the way down the line to be told that that email wasn't connected to me.  "But, how can that be?", I ask. "Amazon just sent me an email confirming my account at 2:14 pm.  "Sorry," he says, "that is not the email connected to your account."

It gets better.  He asks for my address.  I give it to him.  He tells me there is a different apartment number listed on my account.  Again, "How can that be? I order from Amazon all the time and they deliver here."  "I'm sorry," he says.  "Without the correct information I cannot help you."  This after 30 minutes on the phone with him.  I blew my cool.  I screamed for a supervisor.  Well, it turns out it was the correct email.  The moron just didn't understand me.  Six times I said.  Repeating very slowly.  

The supervisor apologized.  It WAS the email address on my account.  He just hadn't understood what I said.  And the apartment number?  Ready for a laugh?  It seems they have A4 on record and I said 4A.  Pretty dumb huh?  To make a long story short, I was on the phone for over 2 hours with the supervisor, and he couldn't figure it out.  I had to take pictures of what was going on and forward them to the technical team.  Still waiting for an answer. 

Well, that's about all for today.  Hope you all have a good one.


  1. oh my god, Mary, these are the situations I worry about. So many passwords, and security procedures. It's crazy. I'm glad you got it sorted out. :)

  2. oh wow, now thats a frustrating afternoon!!!

  3. Morning, Mary! I hate technology, because I don't understand it and am lost when things go wrong. I have this new Chrome Book, but have no idea how to get my photos uploaded to it. Frustrating when you can't understand so-called simple instructions. So I sympathize with you very much and hope you can get it all working again. Hugs to you! And I love the quote.

  4. Modern technology is wonderful . . . except when it isn't. I hope everything gets straightened out soon!